Last updated: March 19, 2025
1. Data Controller
The controller of personal data collected and processed through this website is MOUHSSIN Aktaou El fedyel (hereinafter, “the Controller”), located in the province of Málaga. For data protection reasons, the Controller does not explicitly publish their address and ID number in this document.
For any questions related to this Privacy Policy, users can contact through:
- Email: mouhssin10121980@gmail.com
- Phone/WhatsApp: (+34) 603 515 632
2. Data Collected and Purpose
This website may collect personal data through:
- Contact forms: name, phone number and/or email, in order to manage and respond to inquiries or requests for information.
- Direct communication (phone/WhatsApp): if the user contacts through these means, the necessary data is collected to address the incident or quote request.
- Subscription or service request: in case a locksmith service is arranged, additional data may be requested for invoice preparation or service coordination.
The main objective is to provide information and locksmith services, attend to emergencies, and respond quickly and effectively to user needs.
3. Legal Basis for Processing
- Consent of the data subject: by contacting through forms or email, the user consents to the processing of their data for the purposes described.
- Pre-contractual or contractual relationship: when requesting a locksmith service (door opening, lock change, etc.), the legal basis is founded on the execution of the contract and the necessary steps to carry it out.
4. Retention Periods
The personal data provided will be kept as long as necessary for the purpose for which they were collected and as long as their deletion is not requested by the data subject. In the case of services provided, data will be kept for the legally required period to comply with fiscal or administrative obligations.
5. Data Sharing with Third Parties
In principle, personal data will not be shared with third parties, except when legally required or when strictly necessary for the provision of services (for example, an accounting firm that processes invoices). If any sharing occurs, the Controller will ensure that the third party complies with data protection legislation.
6. User Rights
Users can exercise the following rights at any time:
- Access: to know what personal data is being processed.
- Rectification: to request the modification of inaccurate data.
- Erasure (“right to be forgotten”): to request the deletion of their personal data when they are no longer necessary or when they withdraw their consent.
- Objection: to request that their personal data not be processed for specific purposes.
- Restriction of processing: to temporarily restrict the use of personal data in certain circumstances.
- Portability: to receive their data in a structured, commonly used and machine-readable format, and to transmit it to another controller.
To exercise these rights, users can contact via email at mouhssin10121980@gmail.com or by phone/WhatsApp at (+34) 603 515 632. If a user believes their rights have been violated, they have the right to file a complaint with the Spanish Data Protection Agency (AEPD).
7. Security Measures
The Controller adopts appropriate technical and organizational measures to ensure the security of personal data and prevent its alteration, loss, unauthorized access, or improper processing. These measures comply with the requirements of current data protection regulations.
8. Cookie Policy
This website may use its own or third-party cookies to optimize the user experience and analyze traffic. For more information about the cookies we use, you can refer to the specific Cookie Policy (if there is a dedicated page) or contact the Controller directly.
9. International Transfers
If services from providers located outside the European Economic Area (EEA) are used that may involve an international transfer of data, the Controller will ensure that such providers offer adequate guarantees, in accordance with data protection legislation.
10. Modification of the Privacy Policy
The Controller reserves the right to modify this Privacy Policy at any time to adapt it to legislative developments or changes in the website’s activity. Users are recommended to review it periodically.